Defective/Damaged Goods

Very occasionally items can get damaged in transit, please follow these steps:

  1. You must check your goods upon receipt. Any claim concerning incorrect, damaged, or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified to Jetblue Ltd within 24hrs, failure to do so may result in any claim being void.
  2. All claims must be submitted by email to and accompanied by photographic evidence and a written description of the damage or within 24hrs of discovering the fault. We do not accept any claims for damage caused following the delivery.

Please Note: We are not liable for any direct or indirect loss of profits or other financial loss or damage arising out of a defective, damaged, or wrongly delivered products, our liability is limited to the purchase price only.

Cancellation and Returns Procedure – (Distance Selling Regulations)

If your goods have not been custom / bespoke made to your specification you have the right to cancel your order from the time you place your order up to 14 days from the date of delivery.

To exercise your right of cancellation, you must give written notice to giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

If you exercise your right of cancellation after the items have been delivered to you, please contact us to arrange returns. We reserve the right to charge a £12 restocking fee.

Following cancellation of your order any monies paid will be refunded by the method you used to pay us where possible, and usually within 30 days of our receipt of the returned goods, or within 14 days of you providing evidence of having returned the goods, whichever is sooner.

The refund will not include any paid standard delivery or delivery supplement charges.

All goods must be returned in their original packaging and in a re-saleable condition, otherwise you will not receive a full refund.

We will always inspect goods prior to authorising refunds. A deduction will be made if the value of the goods has been reduced, for example as a result of you handling the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods), assembling the goods, using the goods, inadequate re-packaging of the goods, or damage caused during return transit. Cushions will be delivered sealed in clear plastic wrapping that will allow for inspection.

If the product is not returned in its original packaging, a charge will be made to replace any missing or damaged original packaging.